Our recovery service

Our Services for You

We examine all the information you provide to determine if your claim fits our criteria for representation. If it does, we will file a complaint with your bank or the appropriate financial institution on your behalf.

Should we find their response unsatisfactory, we may escalate your claim to the Financial Ombudsman Service (FOS).

What We Need From You

Please share the details of your situation and supply the necessary documentation to process your complaint. Notify us if the bank reaches out to you regarding your case, particularly if it involves the outcome of your complaint, whether it’s a rejection, an offer, or a full refund. Also, inform us of any changes to your name, address, email, or other contact information.

Timeframes

The resolution timeframe can differ based on whether the bank or the FOS settles your case. While some cases may be resolved in just a few days, others could take as long as two years. Typically, resolutions can be expected within 1 to 3 months.

Case Updates

We will keep you informed at significant milestones in your case, such as when it moves to a new stage, we receive updates from the bank or FOS, require additional information, or if there are any developments of relevance. Expect updates via email and phone calls at least every two months, though we usually communicate much more frequently.

Cancellation Policy

You may cancel our services at any time without charge.